A common form of behavior therapy, flooding is often used to help people overcome phobias. Considering our line of business, we believe this to be particularly ironic. Our technicians and staff have experienced the stress and psychological implications felt by our clients first hand and understand how traumatic a flood can actually be.
This is especially true if you find yourself in a situation that requires evacuation. Deciding what it is that you can take with you safely is an incredibly difficult decision to make. Fear of the unknown, including a future of potential disaster, can be enough to send even the most level headed individuals into a panic.
As professionals specializing in disaster restoration, we have the experience and knowledge needed to properly diagnose the aftermath of flooding. However, one of the most important parts of the job is recognizing the survivors and helping them cope with the situation at hand. This requires both empathy and the ability to acknowledge the need for those affected to heal.
Most survivors attempt to make sense of the devastation caused by flooding on their own, without the help of professional psychologists. Shock typically sets in early, making it extremely difficult to process new information. We often answer questions multiple times for a single individual until he or she is able to fully comprehend. And although we don’t have degrees in psychology or counseling, experience has taught us the importance of showing flood victims the compassion they deserve.
It is also extremely important to remember that items that cannot be replaced are often the most important. Whether they have sentimental or monetary value, nothing should ever be discarded without written consent provided by the client. In some situations, some items that aren’t covered by the insurance company may be restored, purely out of goodwill. This is a testament to our commitment to help survivors heal and alleviate their pain and stress.
Lastly, honesty is paramount to establishing a trusting relationship with clients. No false promises are ever made. Setting realistic expectations is imperative to the healing process, along with sensitivity and a true dedication to helping other.