In a time where many companies are cutting out employee activities due to the economy, Damage Control knows the importance of having get-togethers to boost employee morale and foster friendships. On August 2nd, Damage Control held its annual company picnic. Employees, subcontractors, vendors, family and friends were invited to enjoy the many activities that were available. There was a bounce house for the kids, bocce ball, swimming, enjoying the scenery, feeding koi, and even petting a pig!
The technicians of Damage Control Inc have to be a unique and dedicated type of person. We have some that have been here for 16 years and others that have only been here for a couple of months. While filling the role of a technician, one has to be able to adapt to different situations and be creative in thought. In any given week they may be working on a structure that has been flooded, ravaged by fire, inundated with mold, sewage or performing a cleanup in a hoarder situation or trauma scene. During another week, the same technicians may be performing repairs on a structure.
The diversity is what most of our technicians like about the job. Each day is different and they get to use all of their skills, as they continue to learn more and more about the industry.
The technicians are usually dealing with people that have just gone through a traumatic experience, always displaying empathy and understanding. It could be a very rewarding experience as some of our clients are very grateful that we are there to help.
We certainly have some of the best technicians in our area working for us. They deal with different people and situations on a daily basis and never seem to get overwhelmed with all that they have to manage. They work nights, weekends and holidays at a job that is always surrounded by unpleasant circumstances and they do a great job in turning those circumstances around. It is always gratifying to hear a client tell of their experience as somehow made better by Damage Control because our people are caring and respectful. Even among all of the damage, we are constantly hearing about how our people made things better. We can’t ask for more than that!
We Make It Better
In another few months Damage Control will be heading into its 19th year of service to NE Pennsylvania and gratitude is the one word that keeps coming to mind. The people with whom I work have made such a difference not only in our own work environment, but also for those people that we are privileged to help. We consistently hear from clients those same sentiments about our employees — respectful, helpful, polite, courteous and knowledgeable. These are not people who work for me but rather, with me. We know that we can make mistakes but we also know that those mistakes will be promptly acknowledged and corrected. Each and every person who works at Damage Control doesn’t learn respect — they arrive with that fundamental value intact so Customer Excellence is easy to achieve after following a few of our basic steps. The cast, in order of appearance: Candy, my wife, although not on the payroll, helped to launch the business and continues to be a part of its growth, Tony T, Jose R, Mark B, Sarah C, Chris H, Sarah L, Jon F, Michael B. Garcy C, Bruce M, Justin K, Danny H, Brian E and Shawn S.
Sewage in the Basement
On July 3rd, 2014, Damage Control received a call to assist a customer with the removal of sewage from their basement. The crew arrived, met with the customer, and assessed the damages. The homeowner explained that the main sewer line from the home was blocked causing sewage to back up through the drains in the basement shower and toilet. They also explained that it has happened several times before, but never to this extent. The crew immediately devised a plan of action to stabilize the situation. This required not only dealing with the work at hand but also comforting and reassuring the customer that their property will be handled with the utmost care and professionalism. More importantly, it includes spending the time to inform the customer of what is going to happen as well as why it needs to happen. This was all reflected in an e-mail that the customer wrote to us.